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Guided 2 hour water bike adventure

Cape Town And Simon's Town

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Terms and Conditions

Terms and Conditions
DEPOSIT AND PAYMENT
* Full payment is required when booking on line.
* A 50% deposit is required for group bookings
* Full balance to be settled prior to commencement

All water bike rides are subject to weather and sea conditions. Your safety is of paramount importance to us, therefore, if the ride has to be canceled due to weather or for any other reason beyond our control, either on or prior to the day of your booking, we will offer you an alternative date. If this is not possible, a full refund will be provided.

Minimum age is 13 years, must be accompanied by an adult.
Minimum height approximately 5 feet, must be able to reach the pedals

CLIENT CANCELLATION AND REFUND POLICY
* Prior to 5 days before the excursion – full refund
* Any trips cancelled within 5 days – no refund
* A no-show – no refund
* Vouchers are valid for one year

TERMS AND CONDITIONS
* Guided tours will only take place if a minimum of 4 people have reserved
* The 2-hour guided trip includes a 15-minute safety briefing and instructions beforehand
* Please arrive at least 20 minutes before the scheduled time of departure
* No late arrivals will be accommodated
* No alcohol is to be consumed prior to a guided ride or walk-in rentals
* We reserve the right to cancel a trip at any stage if the weather changes or for any unforeseen circumstances beyond our control
* All instructions must be strictly adhered to at all times
* An indemnity form needs to be signed online prior to a guided tour and on the quayside with a walk-in rental
* If you return early, no refund is offered
* You will be held liable and charged for any loss of or damage to any part of the water bike and equipment.
* Only guided tours go towards Boulders beach, self-guide adventure is along the coastline to the shipwreck
* It is YOUR responsibility to contact us, either via email or phone, the day before or at least 2 hours before the departure time to confirm if the tour is taking place or not

CUSTOMER POLICY
Cape Town Water Bikes shall take all reasonable steps to protect the personal information of users.
PAYMENT OPTIONS ACCEPTED
Online Payment may be made via Visa and MasterCard. Payment can also be made via Electronic Transfer or Cash on arrival.
CARD ACQUIRING AND SECURITY
Card transactions will be acquired for Cape Town Water Bikes via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
CUSTOMER DETAILS SEPARATE FROM CARD DETAILS
Customer details will be stored by Cape Town Water Bikes separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
MERCHANT OUTLET COUNTRY AND TRANSACTION CURRENCY
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
COUNTRY OF DOMICILE
This website is governed by the laws of South Africa and Cape Town Water Bikes chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
VARIATION
Cape Town Water Bikes may, in its sole discretion, change this agreement or any part thereof at any time without notice.
COMPANY INFORMATION
This website is run by Cape Town Water Bikes based in South Africa trading as Cape Town Water Bikes.
COMPANY CONTACT DETAILS
Mobile: +27 (0) 83 777 1048
Email: info@capetownwaterbikes.co.za
Location: Wharf Street, Simon’s Town, Cape Town.
GPS: Lat 34.1928 Long 18.4330



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